Step-by-step
- Copy the supplied username, password or portal/playlist detail exactly. Watch for spaces added before or after the text.
- Confirm that you selected the login method that matches the information you received.
- Check the account period or ask support to confirm that the account is active.
- Restart the app before deleting it or creating a second configuration.
- If the error remains, send support the exact error wording without posting your credentials publicly.