Refund Policy

Last updated: August 25, 2026

1. How to request a refund

Send a WhatsApp message through the official DinoOTT contact button and identify the order, the date arranged and the reason for the request. Do not publish payment or account credentials in public comments.

2. Before access is delivered

If payment has been received but the purchased subscription access or reseller package has not yet been delivered, contact support as soon as possible. A cancellation or refund can be considered before fulfilment, subject to any payment-provider costs that cannot legally be recovered.

3. After digital access is delivered

Because subscriptions, credentials and reseller credits are digital products or services that may become usable immediately after delivery, refund eligibility can be limited once access or credits have been issued or used. This does not remove any mandatory refund, cancellation or consumer rights that apply under local law.

4. Duplicate or incorrect payment

If the same order is charged more than once or the amount received does not match the amount agreed in the WhatsApp conversation, contact support with the transaction details so the payment can be reviewed and any confirmed excess amount corrected.

5. Technical problems

A temporary app, network, device or channel issue does not automatically create a refund right. Contact support first so the issue can be diagnosed. If a paid service cannot be supplied as agreed and the problem cannot reasonably be resolved, the available remedy will be assessed under the applicable law and the specific order circumstances.

6. Reseller credit packages

Once reseller access or credits are provisioned, refunds may be limited because the package can be immediately usable. Unused status alone does not guarantee a refund. Mandatory legal rights remain unaffected.

7. Processing

Approved refunds are returned using an available method appropriate to the original transaction. Processing time can depend on the payment method or financial provider and may be outside DinoOTT’s direct control.

8. Legal rights

Nothing in this policy limits rights that cannot be waived under applicable consumer law. Where local law provides a stronger mandatory right, that law takes priority.

Contact DinoOTT

Use the official WhatsApp Support button below for questions about these policies, an order or a privacy request.