Step-by-step
- Test two or three different streams. If only one item buffers, the issue may be specific to that feed.
- Restart the player and device, then restart the router if the problem affects everything.
- If possible, compare Wi‑Fi with Ethernet or move closer to the router. Signal quality and stability matter, not only headline speed.
- Close background downloads or apps that are using bandwidth.
- If the issue continues on more than one device and network test, contact support with the device name and a short description of what you tested.